Google Says A Technical Issue Caused Some Users’ Maps Timeline Data To Be Deleted

After weeks of immoderate Google Maps users reporting that their Timelines had been wiped of each nan places they’ve visited, arsenic spotted by 9to5Google earlier this month, Google has confirmed that immoderate users’ information was deleted and is, successful immoderate cases, unrecoverable. In a connection to The Verge, Google spokesperson Genevieve Park said, “We concisely knowledgeable a method rumor that caused nan deletion of Timeline information for immoderate people.” Only users who had backups turned connected will beryllium capable to reconstruct their Timelines, according to nan statement.

Google precocious switched to on-device retention for Timeline data, and backups don’t look to beryllium connected by default. To alteration them, you person to spell into Your Timeline successful nan Maps app and update nan settings from nan unreality icon there. The incident caused immoderate users to suffer years’ worthy of location history. And while immoderate who had backups enabled anterior to nan rumor person said they were capable to reconstruct their Timeline data, others connected Reddit said they weren’t capable to get it each backmost moreover aft importing their backups.