Asana’s Workflow Gallery Now Offers Ai-automated Templates — And Agents

The templates tin beryllium utilized to create agents that tin grip regular tasks and automate business processes.

The displacement to AI is starring Asana to travel up pinch innovative ways to coming apps that tin automate nan astir annoying chores successful a business process.

The Smart workflow gallery, portion of nan company’s AI Studio, includes AI-automated templates to grip firm processes that typically require quality involvement. It was announced by nan institution connected Tuesday.

Workflows are repeatable processes of very communal steps, which could see IT operations, task management, marketing, and group management, said Victoria Chin, elder head of merchandise strategy for AI astatine Asana. “When we opportunity smart workflow, we’re saying that we now embed AI agents astatine different stages of nan workflow,” she said. “Instead of having a quality do nan triage and prioritization, successful nan early intake phase, AI tin do that for you.”

The Workflow Gallery has pre-built templates for aggregate usage cases. All options person AI agents to complete tasks astatine different levels. 

Chin offered arsenic an illustration imaginative production, which includes nan readying phase, plus intake and activity execution shape to complete a job. It mightiness besides see reporting requirements.

The AI devices successful a workflow tin triage incoming requests, propose resources, make emails and construe contented into different languages. They tin besides constituent to existing assets that tin beryllium repurposed.

“There are galore different users erstwhile you look astatine a punctual model and you’re not judge what to do. We want to make it easy for people, based connected what they’re trying to usage aliases immoderate problem they’re trying to solve,” Chin said.

Vendors are pushing AI agents further down business processes to automate work. Asana and its competitors Atlassian, ServiceNow, Salesforce are each offering AI agents to screen various tasks.

Asana’s AI Studio supports top-line models from OpenAI and Anthropic. 

The devices tin beryllium integrated into products from Salesforce and ServiceNow, some of which focus heavy connected circumstantial sectors that see income and IT management, while Asana brings successful a crossover entreaty crossed processes. “We find that our customers are utilizing Asana for nan initiatives that require cross-functional coordination,” Chin said.

Companies of each sizes and verticals are looking astatine utilizing generative AI (genAI) and agentic AI not conscionable to beryllium much productive, but to redefine work, said Wayne Kurtzman, investigation vice president for social, communities and collaboration astatine IDC.

He cited an IDC study that recovered erstwhile it comes to IT’s apical 3 priorities, 46% of world companies want to create a developer and wide workforce that uses AI assistants, advisors, and agents to boost business success. More than 92% of companies are already utilizing immoderate shape of AI successful their regular work, according to nan IDC Annual Collaboration Study 2024 that looked astatine nan US and Western Europe markets.